Resident Services

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Managing and maintaining a robust resident services program is a daunting task. Providing Resident Services is the key to affordable housing compliance as well as to building a stabilized community. The biggest issue to providing these services is delivery. Creating schedules for events that residents will actually attend is one of the most challenging issues facing affordable housing operators today. With active lifestyles, multiple jobs and children’s activity schedules, it is nearly impossible to achieve a good attendance record to many resident services programs.

With the evolution of technology, percentage of families that are connected online and the declining costs of Internet access, one would be hard pressed to find that the majority of their residents are not connected online. Through an online platform, residents can access services, obtain information and connect with their community on their time frame, thereby creating the ultimate delivery method for resident services.

365 Connect is an acknowledged pioneer in electronic resident service programs. 365 Connect is believed to be the first Internet-based resident service portal to make its way to a compliance form, by receiving approval as an online “Resident Service Provider” by a Texas Housing Agency. This approval shall serve as the model for housing agencies and affordable housing communities across the United States.

365 Connect provides an interactive electronic resource that offers many benefits and efficiencies to residents, managers, regulatory authorities and owners. In creating multiple methods of communication, 365 Connect brings into focus the true notion of community that is lacking in many affordable housing properties today.

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