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365 Connect Reimagines Customer Interaction With AI Chatbots During Live Webcast

NEW ORLEANS, LA – 365 Connect, a leading provider of award-winning digital marketing, leasing, and resident service platforms for the multifamily housing industry, announced today that its CEO, Kerry W. Kirby, will serve as keynote speaker in a live webcast. The webcast, Interaction Reimagined: Leveraging the Power of Automation with AI-Driven Chatbots, is scheduled to air on August 12, 2020 at 3:00 P.M. ET on, the largest media resource in the multifamily housing industry.

Chatbots are becoming a preferred method of contact for many consumers, with 80 percent of users reporting an overall positive customer experience with the technology. Interaction Reimagined: Leveraging the Power of Automation with AI-Driven Chatbots takes a closer look at the users and powerful artificial intelligence behind chatbot technology, both of which are now driving the contactless revolution. This informative webcast will detail the many benefits of harnessing AI-driven chatbots for multifamily communities, from simplifying daily tasks to accelerating marketing and leasing efforts.

“Chatbot technology aligns perfectly with the service-oriented nature of the multifamily housing industry,” explains Kirby. “Today, many bots come with a solid AI backbone and can provide top-tier, personalized service to prospective and existing residents, inform business operations with invaluable data sets, and resolve issues easily across the board. AI-assisted chatbots can adequately stand in for human customer service agents, leasing personnel, and other team members.”

Joining Kirby is property management expert, Ernest F. Oriente of PowerHour, an industry professional since 1988 and the author of SmartMatch Alliances. Oriente and Kirby have presented over 125 webcasts together, covering an array of topics from strategies on maintaining optimum performance of multifamily communities to the latest technology trends. With a combined experience of almost 50 years in the multifamily housing industry, Oriente and Kirby deliver comprehensive, educational, and leading-edge programming.

Oriente responded, “Kerry is an unparalleled thought leader in the multifamily housing arena, and I am excited to join him in this discussion. As with all the material we produce for our webcast series, we strive to deliver relevant, straightforward information to our audience, so they can better prepare for the newest wave of developments in the market and maintain their business goals.”

Kirby concluded, “Chatbot technology appeals to next-generation renters and busy leasing offices alike. They’re both in need of seamless, streamlined workflows, especially as contactless solutions have become a must have method to transact business. We invite multifamily professionals to attend this webcast to learn how AI chatbots are helping apartment communities transform their operations to serve our increasingly digital society.”

Registration for the webcast is available at

MULTIFAMILYBIZ + POWERHOUR WEBCAST SERIES: Founded by multifamily housing industry thought leaders Kerry W. Kirby and Ernest F. Oriente, the MultifamilyBiz + PowerHour Webcast is a monthly series of comprehensive, educational, and leading-edge programming. The webcasts are presented and hosted on, the largest media platform for the multifamily housing industry, which delivers news, events, and resources to more than one million monthly visitors. Explore:

ABOUT 365 CONNECT: 365 Connect delivers the world's most sophisticated automated marketing, leasing, and resident engagement platform for multifamily communities across the globe. Designed to modernize transactions that empower people, the platform executes processes that accelerate operations and minimizes human intervention. Founded in 2003 with an unwavering commitment to connect people with where they live, 365 Connect is built for renters, management teams, and today's changing world. Learn how we are ready for what’s next at