Support Services

Dedicated to exceed expectations.

Expect the Exceptional

Committed to providing exceptional support to users of our platforms, we offer unparalleled services that deliver actionable results. Our dedicated team of experts provide implementation, strategic consulting, onboarding, and training. With a responsive team constructed to make our services easily accessible to all, we aim to consistently exceed customer expectations by delivering fast, accurate, and responsive service.

Training

Our team delivers training and implementation services to your staff.

Service

Skilled service professionals provide help regarding questions or changes.

SUPPORT

Technical support is responsive, ensuring that you never experience any downtime.

Result-Driven Services
Are Part of Our DNA.

MIGRATE: Our team of experts will seamlessly transition your community from your existing provider to our platform without you ever lifting a finger. From integrations to imagery, we take care of all the heavy lifting.

MANAGE: Technology is only as good as the resources behind it, and we fully support everything we place into the market. Providing you with fully-managed services, we are here to help you work smarter, not harder.

ENHANCE: As we are constantly learning new and better ways of doing things, ongoing enhancements to our platform are our passion project. We live to troubleshoot problems and implement effective solutions.

Power solution to present your community online.

World Class Support.

From the top down, we maintain an unwavering commitment to deliver great user experiences to our clients and the residents they serve. Resolving a large percentage of support requests within 24-hours, our dedicated support team offers training, implementation, and technical services when you need them most.

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Implementation. Onboarding.

Whether you have questions, recently onboarded new staff, or simply need a refresher course, our dedicated team delivers platform training and implementation services that guarantee minimal disruption to your on-site staff. Through the support services we provide, our goal is to deliver optimal value to our already comprehensive platform, so you may capitalize upon your investment while meeting all of your targeted business goals.

365 Connect is Adaptive and Intuitive.

Features You Will Love

Training

We maintain a fervent training program to ensure that your on-site staff is always up-to-date on our latest offerings.

Technical

Technical support professionals are always on-hand to make sure product launches run smoothly and efficiently.

Analysis

Our dedicated experts work with you to understand your objectives and optimize performance accordingly.

Webinars

Live online sessions utilizing screen sharing are available at your convenience to demonstrate platform features.

Integrations

We offer a wide range of software integrations that work well with highly utilized backend systems.

Transitions

With our dedicated resources, transitioning your platform from another provider is fast, simple, and straightforward.

We Share in Your Vision of Success.

Our award-winning product implementation team was consciously structured to deliver world-class support to our valued customers. Remembering our mission to provide the highest quality of service at all times, we deliver seamless insight into our team’s various realms of technical expertise, bolstering the efficiency of our technology.

365 Connect is Adaptive and Intuitive.